About
People, purpose & product
We’re Here to
Help You Help Others
More than just a platform — we’re a team that believes in helping others thrive. Our journey is shaped by the people we support every day.
50+ Team Members
A passionate team of 50+ support experts, product builders,
and designers committed to rethinking customer experience.
1
%
Customer-First
We design every feature with your customers’ happiness in mind.
50+ Team Members
Located across two continents, our teams collaborate around the clock.
1
%
System Uptime
1
M+
Tickets Resolved
1
+
Businesses Onboarded
1
/7
Businesses Onboarded
Our Story
Where great service begins.
Built with Purpose
Engineered for
Tomorrow
Who We Are
Powered by Talent.
Guided by Purpose.
With backgrounds in design, engineering, and growth,
we build future-ready solutions with human-centered thinking.
Our Mission
Empowering support,
one interaction at a time.
We’re on a mission to help teams deliver exceptional customer support through tools that are simple, scalable,
and built for real people.
Our Vision
Reimagining the future
of customer care.
Our vision is a world where every customer experience feels personal, fast, and friction-free — no matter the size of your team.
Jessica Felicio
Brand & Visual Designer
Jimmy Fermin
Lead UX Researcher
Frank Flores
Chief Operating Officer
Aiony Haust
DevOps Specialist
Brooke Cagle
Talent & Hiring Lead
Team
Built to lead
Meet the
Minds
Behind the Mission
Trusted by 100,000+ marketers, writers, and entrepreneurs
Learn
who we are
Build what matters
together
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Driven by purpose
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Human-first, always
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Built for real impact